Pre-order means that the product is not currently in stock, and you must place your order as per normal if you would like to receive it as soon as it is back in stock.

Please kindly note that Pre-orders cannot be cancelled or refunded once placed. The benefit of purchasing Pre-order items is that you will secure your item(s) without risking the item becoming sold out shortly after we list it online.

Times for receiving the order might vary and take between 6-9 weeks from the day of placing your order.

GlowHigh is not held liable for any unforeseen delays that may occur if you wish to Pre-order an item. Therefore, please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind, or cancellations. We will, however, update you after Pre-order when your items are available for shipping.

When clicking on the "Pre-order" button, you will proceed through the check-out as usual and make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s. A suggested date might show on the product page at the time of order placement.

We are always happy to help you. Please do not hesitate to contact us for any reason: [email protected].